Inclusive of all taxes
What’s the status of my order?
Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information.
Read our Shipping FAQs for delivery-related info and timelines.
How can I cancel an order after placing it?
You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order status has got processed further then it’s not possible to directly cancel it. We suggest you to contact us.
If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.
How long does it take to ship the orders?
We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Rajasthan or 3-5 days for the rest of India.
(working days exclude National Holidays and Sundays).
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it’s possible that occasional delays may sometimes happen on a case-to-case basis.
Please note that primefitt.com is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as the recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.
What happens of my order get’s delayed?
We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen.
Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.
How can I track my order?
You can find the tracking link by navigating to My Account > Orders.
The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.
How do you ship the orders?
We have partnered with various shipment providers including but not limited to Delhivery, BlueDart, and Ecom Express for local delivery to various pin codes in India.
Which locations or Pincodes do you deliver to?
We service over 20,000 Pincodes all over India which caters to the majority of the population and areas of the country.
Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.
In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.
What are the delivery charges at primefitt.com?
Free shipping on orders above ₹350. A shipping fee of ₹50 on orders less than ₹350.
What countries do you ship to?
We currently ship only within India.