HOW CAN WE HELP YOU ?

What's the status of my order?

Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information.

Read our Shipping FAQs for delivery related info and timelines.

How can I cancel an order after placing it?

You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order status has got processed further then it’s not possible to directly cancel it. We suggest you to contact us.
If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

How long does it take to ship the orders?

We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Rajasthan or 3-5 days for the rest of india.(working days exclude National Holidays and Sundays).
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it’s possible that occasional delays may sometimes happen on a case-to-case basis.
Please note that primefitt.com is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as the recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.

What happens of my order get’s delayed?

We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen.
Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.

How can I track my order?

You can find the tracking link by navigating to My Account > Orders
The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.

How do you ship the orders?

We have integrated our platform with shiprocket which connects us with various shipment providers including but not limited to Delhivery, BlueDart, And Ecom Express for local delivery to various pin codes in India.

Which locations or Pincodes do you deliver to?

We service over 25,000+ Pincodes all over India which caters to the majority of the population and areas of the country.
Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.  
In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.

What are the delivery charges at primefitt.com?

Free shipping on orders above ₹350. A shipping fee of ₹50 on orders less than ₹350.

What countries do you ship to?

We currently ship only within India.

Is it safe to use my credit/debit card on Primefitt?

Primefitt has partnered with payment gateway providers that securely process your payment and have a high level of security measures implemented in their systems.

Does Primefitt store my credit or debit card information?

Please note that primefitt.com does not store, process, or have any access to your card details. It may be saved with our payment gateway partners based on your consent given to them.

What is a Payment Gateway?

Payment Gateways are online payment processors who accept and validate Internet payments from the end customers in real-time. They provide a secure link between our website, various issuing institutions, acquiring Banks, and the payment gateway providers.

What are the payment methods that we accept?

We accept Debit Cards, Credit Card, Netbanking, UPI, and Payment Wallets. Card Network- Visa, MasterCard, AMEX, Rupay for online payments other than pay on delivery option.

What security measures do our partner payment gateways provide for processing digital payments?

We use India’s most popular and trusted payment gateways. They are PCI compliance and ISO certified. About PCI compliance: The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that ALL companies that accept, process, store, or transmit credit card information maintain a secure environment. PCI audit rules are governed by the council which is run by VISA & Master Card.

What payment gateways has Primefitt partnered with?

primefitt.com currently uses Razorpay and Paytm as the payment gateway partners. For more details on their contact details, privacy policy, security details, or terms and conditions, we suggest directly going through their website.

Privacy Policy

primefitt.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy

What are the cases where we accept a Return, Refund or Replacement?

We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.

To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.

Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.

What happens if the product is close to expiry?

We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most brands/ official importers, so you should not worry about receiving a near expiry product.
For products that have more than 18 months of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.
We may occasionally sell products that are close to expiry on special offers or in the “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.

What happens if I receive a fake product?

Please be informed that at primefitt.com, we do not have any 3rd party sellers. 
This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.
Since all the products are fulfilled & delivered by primefitt.com only, and we are the official, authorized, and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.
If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.
Click here to learn more about authenticity.

What happens if the product is damaged during transportation?

In rare cases of transport damage,

  • If you found the carton box damaged/tampered or without the PRIMEFITT branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
  • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing the carton box from all sides and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.
What happens if I got a notification that my order was marked as delivered, but I never received it?

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

How will my refund be processed once I return an item?

If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.
In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.

How long does it take to process refunds?

We issue refunds within 3 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.

What if the delivery that I received is damaged?

In rare cases of transport damage,

  • If you found the carton box damaged/tampered or without the PRIMEFITT branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
  • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.
How can I cancel an order after placing it?

You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order status has got processed further then it’s not possible to directly cancel it. We suggest you to contact us.
If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

    HOW CAN WE HELP YOU ?

    What's the status of my order?

    Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information.

    Read our Shipping FAQs for delivery related info and timelines.

    How can I cancel an order after placing it?

    You can directly cancel an order that has been recently placed by navigating to My Account > Orders
    If the order status has got processed further then it’s not possible to directly cancel it. We suggest you to contact us.
    If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

    How long does it take to ship the orders?

    We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Rajasthan or 3-5 days for the rest of india.(working days exclude National Holidays and Sundays).
    The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it’s possible that occasional delays may sometimes happen on a case-to-case basis.
    Please note that primefitt.com is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as the recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.

    What happens of my order get’s delayed?

    We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen.
    Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions, and so on. We will try our best to notify customers of the delay in such situations.

    How can I track my order?

    You can find the tracking link by navigating to My Account > Orders
    The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.

    How do you ship the orders?

    We have integrated our platform with shiprocket which connects us with various shipment providers including but not limited to Delhivery, BlueDart, And Ecom Express for local delivery to various pin codes in India.

    Which locations or Pincodes do you deliver to?

    We service over 25,000+ Pincodes all over India which caters to the majority of the population and areas of the country.
    Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.  
    In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.

    What are the delivery charges at primefitt.com?

    Free shipping on orders above ₹350. A shipping fee of ₹50 on orders less than ₹350.

    What countries do you ship to?

    We currently ship only within India.

    Is it safe to use my credit/debit card on Primefitt?

    Primefitt has partnered with payment gateway providers that securely process your payment and have a high level of security measures implemented in their systems.

    Does Primefitt store my credit or debit card information?

    Please note that primefitt.com does not store, process, or have any access to your card details. It may be saved with our payment gateway partners based on your consent given to them.

    What is a Payment Gateway?

    Payment Gateways are online payment processors who accept and validate Internet payments from the end customers in real-time. They provide a secure link between our website, various issuing institutions, acquiring Banks, and the payment gateway providers.

    What are the payment methods that we accept?

    We accept Debit Cards, Credit Card, Netbanking, UPI, and Payment Wallets. Card Network- Visa, MasterCard, AMEX, Rupay for online payments other than pay on delivery option.

    What security measures do our partner payment gateways provide for processing digital payments?

    We use India’s most popular and trusted payment gateways. They are PCI compliance and ISO certified. About PCI compliance: The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that ALL companies that accept, process, store, or transmit credit card information maintain a secure environment. PCI audit rules are governed by the council which is run by VISA & Master Card.

    What payment gateways has Primefitt partnered with?

    primefitt.com currently uses Razorpay and Paytm as the payment gateway partners. For more details on their contact details, privacy policy, security details, or terms and conditions, we suggest directly going through their website.

    Privacy Policy

    primefitt.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy

    What are the cases where we accept a Return, Refund or Replacement?

    We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.

    To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.

    Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.

    What happens if the product is close to expiry?

    We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most brands/ official importers, so you should not worry about receiving a near expiry product.
    For products that have more than 18 months of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.
    We may occasionally sell products that are close to expiry on special offers or in the “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.

    What happens if I receive a fake product?

    Please be informed that at primefitt.com, we do not have any 3rd party sellers. 
    This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.
    Since all the products are fulfilled & delivered by primefitt.com only, and we are the official, authorized, and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.
    If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.
    Click here to learn more about authenticity.

    What happens if the product is damaged during transportation?

    In rare cases of transport damage,

    • If you found the carton box damaged/tampered or without the PRIMEFITT branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
    • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing the carton box from all sides and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.
    What happens if I got a notification that my order was marked as delivered, but I never received it?

    In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

    How will my refund be processed once I return an item?

    If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.
    In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.

    How long does it take to process refunds?

    We issue refunds within 3 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.

    What if the delivery that I received is damaged?

    In rare cases of transport damage,

    • If you found the carton box damaged/tampered or without the PRIMEFITT branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
    • For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.
    How can I cancel an order after placing it?

    You can directly cancel an order that has been recently placed by navigating to My Account > Orders
    If the order status has got processed further then it’s not possible to directly cancel it. We suggest you to contact us.
    If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.