Returns & Refunds

What are the cases where we accept a Return, Refund, or Replacement?

We would be happy to issue Returns, Refunds, or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable, or Order Undeliverable.
To be eligible for it, your item must be unused, unopened, and in the same condition that you received it in. It must also be in the original packaging.
Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.

What happens if I receive a fake product?

Please be informed that at primefitt.com, we do not have any 3rd party sellers. 
This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.
Since all the products are fulfilled & delivered by primefitt.com only, and we are the official, authorized, and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.
If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.
Click here to learn more about authenticity.

What happens if the product is close to expiry?

We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most brands/ official importers, so you should not worry about receiving a near expiry product.
For products that have more than 18 months of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.
We may occasionally sell products that are close to expiry on special offers or in the “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.

What happens if the product is damaged during transportation?

In rare cases of transport damage,

• If you found the carton box damaged/tampered or without the PRIMEFITT branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.

• For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing the carton box from all sides and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.

What happens if I got a notification that my order was marked as delivered, but I never received it?

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

How will my refund be processed once I return an item?

If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.
In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.

How long does it take to process refunds?

We issue refunds within 3 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.

What if the delivery that I received is damaged?

In rare cases of transport damage,

• If you found the carton box damaged/tampered or without the PRIMEFITT branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
• For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without video proof at the time of unboxing.

How can I cancel an order after placing it?

You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order status has got processed further then it’s not possible to directly cancel it. We suggest you to contact us.
If the order is in transit then it’s not possible to cancel it and If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.